How can we help you today?

Chat with us!

We offer live technical support chat right here on our knowledge base. Click the chat bubble in the bottom-right corner of this page to get started.

Chat Hours

Monday through Friday:

  • 10:30am EST - 2:00pm EST
  • 2:30pm EST - 6:00pm EST

Holiday Chat Hours

  • November 23rd - Closed at 2:00pm EST
  • November 24th - Closed
  • November 25th - Closed
  • December 23rd - Closed at 2:00pm EST
  • December 26th - Closed
  • January 2nd - Closed
For other support resources, please be sure to browse our support articles below, or submit a support ticket.

Knowledge base

Akai Pro | Compatibility and Updates

Akai Pro | Compatibility 6
See all 6 articles
Akai Pro | Updates and Release Notes 4

Akai Pro | Keyboards and Controllers

Akai Pro Keyboards and Controllers | Getting Started 5
Akai Pro Keyboards and Controllers | Frequently Asked Questions 8
See all 8 articles
Akai Pro | MPD218 3
Akai Pro | Fire 4

Akai Pro | Software

Akai Pro Software | Activation Troubleshooting 9
See all 9 articles
Akai Pro Software | Training 7
See all 7 articles

iLok Software Authorization

Software Activation with iLok 5
Software Activation with iLok | Troubleshooting 4

Akai Professional Support

Frequently Asked Questions 0
Setup and Tutorials 2
Troubleshooting 0
Software Activation 0

Software Support

Returns and Transfers 1

Akai Pro | MPC Key 61

MPC Key 61 | Getting Started 2
MPC Key 61 | Frequently Asked Questions 3
MPC Key 61 | Troubleshooting 1

General | Getting Started

General | Technical Support 1
General | Registration and Downloads 2
General | USB-MIDI Troubleshooting 5
General | Bluetooth Troubleshooting 0
General | Audio Device Troubleshooting 2

Akai Pro | MPC Series

MPC Series | Training 20
See all 20 articles
MPC Series | Frequently Asked Questions 11
See all 11 articles
MPC Series | Maintenance and Care 4
MPC Series | Troubleshooting 5

Akai Pro | MPK mini Series

MPK Mini Series | MPK Mini Plus 11
See all 11 articles
MPK mini Series | Setup and Tutorials 6
See all 6 articles
MPK mini Series | Frequently Asked Questions 2
MPK mini Series | Troubleshooting 1
inMusic World Headquarters

200 Scenic View Drive
Suite 201
Cumberland, RI 02864
United States

inMusic Brands Europe LTD

Unit 3, Nexus Park, Lysons Avenue
Ash Vale
Hampshire GU12 5QE
United Kingdom

inMusic GmbH

Hans Günther Sohl Str. 4a
47807 Krefeld
Germany

inMusic Taipei

7th Floor, NO. 165, Naking East Road
Section 4
Taipei 105
Taiwan

inMusic Japan Corporation

6F, 3-19-23, Minami-Azabu
Minato-ku, Tokyo
106-0047, Japan