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IMPORTANT: macOS Sonoma Compatibility

We are actively testing all applicable Akai Pro products for compatibility with macOS 14 Sonoma. We encourage all our dedicated product owners to refrain from updating to macOS 14 Sonoma until full compatibility with the new operating system can be confirmed. For more details, please visit our support article here.


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We offer live technical support chat right here on our knowledge base. Click the chat bubble in the bottom-left corner of this page to get started.

Chat Hours

Monday through Friday:

  • 5:00am EST - 2:00pm EST
  • 2:30pm EST - 6:00pm EST

Holiday Chat Hours

Friday, December 1st

  • 5:00am EST - 12:00pm EST
For other support resources, please be sure to browse our support articles below, or submit a support ticket.

Knowledge base

Akai Pro | Compatibility and Updates

Akai Pro | Compatibility 7
See all 7 articles
Akai Pro | Updates and Release Notes 4

Akai Pro | MPK mini Series

MPK Mini Series | MPK Mini Plus 11
See all 11 articles
MPK mini Series | Setup and Tutorials 6
See all 6 articles
MPK mini Series | Frequently Asked Questions 2
MPK mini Series | Troubleshooting 1

Akai Pro | MPC Key 61

MPC Key 61 | Getting Started 2
MPC Key 61 | Frequently Asked Questions 3
MPC Key 61 | Troubleshooting 1

Akai Pro | MPC Series

MPC Series | Getting Started 7
See all 7 articles
MPC Series | Frequently Asked Questions 12
See all 12 articles
MPC Series | Training 20
See all 20 articles
MPC Series | Maintenance and Care 5
MPC Series | Troubleshooting 10
See all 10 articles

Akai Pro | Keyboards and Controllers

Akai Pro Keyboards and Controllers | Getting Started 17
See all 16 articles
Akai Pro Keyboards and Controllers | Frequently Asked Questions 12
See all 12 articles
Akai Pro | MPD218 3
Akai Pro | Fire 5
Akai Pro | APC 64 2

Akai Pro | Software

Akai Pro Software | Activation Troubleshooting 12
See all 12 articles
Akai Pro Software | Training 10
See all 10 articles

Software Orders

Returns and Transfers 1

iLok Software Authorization

Software Activation with iLok 5
Software Activation with iLok | Troubleshooting 4

General | Getting Started

General | Technical Support 1
General | Registration and Downloads 2
General | USB-MIDI Troubleshooting 5
General | Bluetooth Troubleshooting 0
General | Audio Device Troubleshooting 2
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