How to Request a License Deactivation for Transfer or Sale to a New User

Note: this article applies only to software authorized through the inMusic Profile system. Any software using the iLok/Pace authorization system can be transferred using the iLok License Manager and may be subject to a fee from iLok. Please visit the iLok Website and FAQ for more details.

All new software titles from Akai Pro, AIR Music, BFD, and 2getheraudio are registered directly to the purchaser through the email used at purchase and the corresponding inMusic Profile. Before the license(s) can be sold or transferred to another user, a request must be submitted to remove the license(s) from the owner’s account.

Any license that fits the criteria below can be deactivated and/or transferred at the license holder’s discretion. 

1. License(s) to be transferred must be for a full version of the software title.
   •  Subscription/rent-to-own, demo, separate titles from a bundle/collection, and NFR (not for resale) licenses cannot be transferred.
2. License(s) to be transferred must be owned separately from a hardware product. 
   • Software licenses included as a part of a bundle for a hardware product are tied to the hardware and cannot be transferred.
3. Only software licenses authorized through the inMusic Profile are eligible for transfer by inMusic. 
   • Any software using the iLok/Pace authorization system can be transferred using the iLok License Manager and may be subject to a fee from iLok. Please visit the iLok Website and FAQ for more details.
4. The request can only come from the current license holder.

TABLE OF CONTENTS

• What you will need
• Submitting a Deactivation Request
• FAQ
  • Can I transfer more than one license at a time?
  • Is there a fee to deactivate and transfer a software license?
  • I own a bundle/collection. Can I transfer some of the titles and keep the others? 
  • What will happen once I submit the request?

What you will need

The current license holder will need to provide the following details in the request:

• Email address for the inMusic Profile where the license is currently registered. (This should also be the email used to request the transfer)
• Software title(s)
• Full 30-digit serial/license key(s)
• If the license(s) is being transferred, the seller will also need to provide an email address for the buyer that relates to an existing inMusic Profile.

Submitting a Deactivation Request

When you are ready to submit your request, simply contact us by creating a new support ticket HERE

Ensure the following information is shared (where applicable):

• Email address for the inMusic Profile where the license is currently registered. (This should also be the email used to request the transfer)
• Software title(s)
• Full 30-digit serial/license key(s)
• If the license(s) is being transferred, the seller will also need to provide an email address for the buyer that relates to an existing inMusic Profile.

FAQ

Can I transfer more than one license at a time?

One request can be submitted to deactivate several licenses at once, but a transfer can only be applied to one new user at a time. When a transfer is requested, all licenses on the request can only be transferred to a single user. If multiple licenses must be transferred to multiple users, a separate transfer request must be submitted for each user.

Is there a fee to deactivate and transfer a software license?

Any Akai Pro, AIR, or BFD software licenses authorized through an inMusic Profile will not be subject to any deactivation or transfer fees. 

Sonivox software using the iLok/Pace authorization system will need to be transferred using the iLok License Manager and is subject to a fee from iLok. Please visit the iLok Website and FAQ for more details.

I own a bundle/collection. Can I transfer some of the titles and keep the others? 

No, titles included in a bundle/collection cannot be separated and transferred to another user. The entire bundle may be suitable for transfer. 

What will happen once I submit the request?

Once the request has been submitted, you should receive an automated email to confirm receipt. Our Software Support team will review and verify all details. If any details are incorrect or missing, you may receive an email requesting more information.

You can check on the status of your support ticket by visiting our portal - See the instructions HERE